When you use our services, you’re trusting us with your information. We understand this is a big responsibility and work hard to protect your information and put you in control.
Effective October 17, 2019
Our services include:
- Vacay GmbH apps and sites, like Status, Morpheus, Skills, Covo AI
- Covo AI and Status Products that are integrated into third-party apps and sites.
You can use our services in a variety of ways to manage your privacy. And you can use many Vacay GmbH services when you’re signed out or without creating an account at all. And across our services, you can adjust your privacy settings to control what we collect and how your information is used.
Information Vacay GmbH collects
We want you to understand the types of information we collect as you use our services
We collect information to provide better services to all our users.
When you’re not signed in to a Vacay GmbH Account, we store the information we collect with unique identifiers tied to the browser, application, or device you’re using. This helps us do things like maintain your language preferences across browsing sessions.
When you’re signed in, we also collect information that we store with your Vacay GmbH Account, which we treat as personal information.
Things you create or provide to us
When you create a Vacay GmbH Account, you provide us with personal information that includes your name and a password. You can also choose to add a phone number or payment information to your account. Even if you aren’t signed in to a Vacay GmbH Account, you might choose to provide us with information — like an email address to receive updates about our services.
We also collect the content you create, upload, or receive from others when using our services.
Information we collect as you use our services
Your apps, browsers & devices
We collect information about the apps, browsers, and devices you use to access Vacay GmbH services, which helps us provide features like automatic product updates and dimming your screen if your battery runs low.
The information we collect includes unique identifiers, browser type and settings, device type and settings, operating system, mobile network information including carrier name and phone number, and application version number. We also collect information about the interaction of your apps, browsers, and devices with our services, including IP address, crash reports, system activity, and the date, time, and referrer URL of your request.
We collect this information when a Vacay GmbH service on your device contacts our servers — for example, when you install an app from the Play Store or when a service checks for automatic updates. If you’re using an Android device with Vacay GmbH apps, your device periodically contacts Vacay GmbH servers to provide information about your device and connection to our services. This information includes things like your device type, carrier name, crash reports, and which apps you’ve installed.
Your location information
We may collect information about your location when you use our services. Whenever this is the case, you are asked to give permission for the collection of location data.
The types of location data we collect depend in part on your device and account settings.
We use various technologies to collect and store information, including cookies, pixel tags, local storage, such as browser web storage or application data caches, databases, and server logs.
Why Vacay GmbH collects data
We use data to build better services
We use the information we collect from all our services for the following purposes:
Provide our services
We use your information to deliver our services, like processing the terms you search for in order to return results or helping you share content by suggesting recipients from your contacts.
Maintain & improve our services
We also use your information to ensure our services are working as intended, such as tracking outages or troubleshooting issues that you report to us. And we use your information to make improvements to our services — for
Develop new services
We use the information we collect in existing services to help us develop new ones.
We use data for analytics and measurement to understand how our services are used. For example, we analyze data about your visits to our sites to do things like optimize product design.
Communicate with you
We use information we collect, like your email address, to interact with you directly. For example, we may send you a notification if we detect suspicious activity, like an attempt to sign in to your Vacay GmbH Account from an unusual location. Or we may let you know about upcoming changes or improvements to our services. And if you contact Vacay GmbH, we’ll keep a record of your request in order to help solve any issues you might be facing.
Protect Vacay GmbH, our users, and the public
We use information to help improve the safety and reliability of our services. This includes detecting, preventing, and responding to fraud, abuse, security risks, and technical issues that could harm Vacay GmbH, our users, or the public.
We use different technologies to process your information for these purposes. We analyze your content to help us detect abuse such as spam, malware, and illegal content. We also use algorithms to recognize patterns in data.
We may combine the information we collect among our services and across your devices for the purposes described above. Depending on your account settings, your activity on other sites and apps may be associated with your personal information in order to improve Vacay GmbH’s services and the ads delivered by Vacay GmbH.
If other users already have your email address or other information that identifies you, we may show them your publicly visible Vacay GmbH Account information, such as your name and photo.
Your privacy controls
You have choices regarding the information we collect and how it’s used
Ways to review & update your information
You can request to remove content from specific Vacay GmbH services based on applicable law.
To delete your information, you can send us an email to firstname.lastname@example.org:
There are other ways to control the information Vacay GmbH collects whether or not you’re signed in to a Vacay GmbH Account, including:
Browser settings: For example, you can configure your browser to indicate when Vacay GmbH has set a cookie in your browser. You can also configure your browser to block all cookies from a specific domain or all domains. But remember that our services rely on cookies to function properly, for things like remembering your language preferences.
Device-level settings: Your device may have controls that determine what information we collect. For example, you can modify location settings on your Android device.
Sharing your information
When you share your information
Many of our services let you share information with other people, and you have control over how you share.
When Vacay GmbH shares your information
We do not share your personal information with companies, organizations, or individuals outside of Vacay GmbH except in the following cases:
With your consent
We’ll share personal information outside of Vacay GmbH when we have your consent. We’ll ask for your explicit consent to share any sensitive personal information.
With domain administrators
If you’re a student or work for an organization that uses Vacay GmbH services, your domain administrator and resellers who manage your account will have access to your Vacay GmbH Account. They may be able to:
- Access and retain information stored in your account, like your email
- View statistics regarding your account, like how many apps you install
- Change your account password
- Suspend or terminate your account access
- Receive your account information in order to satisfy applicable law, regulation, legal process, or enforceable governmental request
- Restrict your ability to delete or edit your information or your privacy settings
For legal reasons
We will share personal information outside of Vacay GmbH if we have a good-faith belief that access, use, preservation, or disclosure of the information is reasonably necessary to:
- Meet any applicable law, regulation, legal process, or enforceable governmental request.
- Enforce applicable Terms of Service, including investigation of potential violations.
- Detect, prevent, or otherwise address fraud, security, or technical issues.
- Protect against harm to the rights, property or safety of Vacay GmbH, our users, or the public as required or permitted by law.
We may share non-personally identifiable information publicly and with our partners — like publishers, advertisers, developers, or rights holders. For example, we share information publicly to show trends about the general use of our services. We also allow specific partners to collect information from your browser or device for advertising and measurement purposes using their own cookies or similar technologies.
Keeping your information secure
We build security into our services to protect your information
All Vacay GmbH products are built with strong security features that continuously protect your information. The insights we gain from maintaining our services help us detect and automatically block security threats from ever reaching you. And if we do detect something risky that we think you should know about, we’ll notify you and help guide you through steps to stay better protected.
We work hard to protect you and Vacay GmbH from unauthorized access, alteration, disclosure, or destruction of information we hold, including:
- We use encryption to keep your data private while in transit
- We review our information collection, storage, and processing practices, including physical security measures, to prevent unauthorized access to our systems
- We restrict access to personal information to Vacay GmbH employees, contractors, and agents who need that information in order to process it. Anyone with this access is subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.
Deleting your information
To delete your information, you can send us an email at email@example.com
In some cases, we retain data for limited periods when it needs to be kept for legitimate business or legal purposes.
We try to ensure that our services protect information from accidental or malicious deletion. Because of this, there may be delays between when you delete something and when copies are deleted from our active and backup systems.
Compliance & cooperation with regulators
We maintain servers around the world and your information may be processed on servers located outside of the country where you live. Data protection laws vary among countries, with some providing more protection than others. Regardless of where your information is processed, we apply the same protections described in this policy. We also comply with certain legal frameworks relating to the transfer of data, such as the EU-US and Swiss-US Privacy Shield Frameworks.
When we receive formal written complaints, we respond by contacting the person who made the complaint. We work with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of your data that we cannot resolve with you directly.
If European Union (EU) data protection law applies to the processing of your information, we provide the controls described in this policy so you can exercise your right to request access to, update, remove, and restrict the processing of your information. You also have the right to object to the processing of your information or export your information to another service.
We process your information for the purposes described in this policy, based on the following legal grounds:
With your consent
We ask for your agreement to process your information for specific purposes and you have the right to withdraw your consent at any time. We also ask for your consent to collect your voice and audio activity for speech recognition. You can manage these settings in your Vacay GmbH Account.
When we’re pursuing legitimate interests
We process your information for our legitimate interests and those of third parties while applying appropriate safeguards that protect your privacy. This means that we process your information for things like:
- Providing, maintaining, and improving our services to meet the needs of our users
- Developing new products and features that are useful for our users
- Understanding how people use our services to ensure and improve the performance of our services
- Customizing our services to provide you with a better user experience
- Marketing to inform users about our services
- Providing advertising to make many of our services freely available for users
- Detecting, preventing, or otherwise addressing fraud, abuse, security, or technical issues with our services
- Protecting against harm to the rights, property or safety of Vacay GmbH, our users, or the public as required or permitted by law
- Performing research that improves our services for our users and benefits the public
- Fulfilling obligations to our partners like developers and rights holders
- Enforcing legal claims, including investigation of potential violations of applicable Terms of Service
- When we’re providing a service
- We process your data to provide a service you’ve asked for under a contract.
When we’re complying with legal obligations
We’ll process your data when we have a legal obligation to do so, for example, if we’re responding to legal process or an enforceable governmental request.
If you have questions, you can contact Vacay GmbH and our data protection office. And you can contact your local data protection authority if you have concerns regarding your rights under local law.
About this policy
When this policy applies
The information practices of other companies and organizations that advertise our services
Services offered by other companies or individuals, including products or sites that may include Vacay GmbH services, be displayed to you in search results, or be linked from our services
Changes to this policy